Order Management and Shipping

Manage orders faster from the platform you trust.

From order entry to post-purchase, manage everything with Shopify’s built-in capabilities.

This image shows a diagram that illustrates the order and fulfillment process, starting with the cloud, which represents the digital world, and with arrows pointing to a sequence of events that represent end-to-end order fulfillment, processing, shipping, and returns management. There's a box with a vase popping out of it, representing the purchased product, indicating that it was fulfilled and shipped with Shopify after the online order was placed. Overall, this diagram visualizes the online shopping and fulfillment journey from the digital world to the physical world.
Manage your orders

Manage orders more easily no matter where you sell your products.

Manage your inventory

Simple, accurate and seamless real-time inventory control

Process returns

Make the returns experience smooth for customers.

How businesses like yours manage, manage, and fulfill orders with Shopify

There’s no need for countless sheets and systems because you can manage every order from your admin with Shopify’s built-in capabilities.

This image shows a computer screen with various open Web pages providing information on how to use the software. The screen has a list of "Order Routing" rules, one of which is labeled "Ship from nearest location." There are also several small modals with arrows connecting them, indicating a sequence of events. The sequence starts with "Order created", goes to "Check if: Order has more than 10 items", and ends with "Send internal email." This sequence represents automated order fulfillment.

Manage and deliver orders efficiently

Manage orders from your online store and sales channels like Instagram, Google and Amazon , and ship both domestically and internationally.

Track your inventory

Track, manage and replenish inventory across all your locations and channels from one place.

Create a great post-purchase experience

Win over customers with real-time tracking, flexible return policies, and self-service returns.

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Who implemented our solution

Order Management

Streamline and speed up order management

Shopify makes order fulfillment faster and more cost-effective with powerful automation and a customizable order dashboard.

This image presents the order routing setup experience, where users can select order routing rules and set priorities based on business needs. In this image, you can see three order routing rules, “Minimize fragmentation”, “Use ranked locations”, and “Ship from closest location”, highlighted.

Intelligent order routing

Whether you ship from a few nearby warehouses or dozens across the globe, intelligent order routing prioritizes the most suitable locations to help you fulfill orders more efficiently.

End-to-end automation

From identifying high-risk orders to drafting shipping labels, Shopify Flow helps you cut down on time-consuming tasks with automated, customizable workflows.

Custom Order Management

Organize orders across sales channels with customizable columns, filters, sorting, and search. Save these custom views to manage orders faster.

Inventory Management

Say goodbye to selling too many or too few products.

Increase profits by optimizing your inventory with real-time sync across locations and channels. Know what items are in transit from suppliers, what’s in stock, and what’s running low.

The image shows a mobile phone screen showing an inventory management system, with sneakers placed next to them, with the shoes near the bottom, and a visible inventory bar above them that includes "Not Available", "Reserved", "Available", and "Total Available", which could indicate that there are 11 pairs of shoes in inventory.

After purchase

Get customers to come back and buy again

Our post-purchase experience is a favorite of you and your customers, from package tracking to smooth returns.

Self-return

Increase brand trust and repeat purchases by letting customers initiate returns. See return information to help you make informed inventory decisions.

Earn more by changing products

Create and track product exchanges across your entire catalog without leaving Shopify to preserve revenue and streamline returns management.

Built-in marketing tools

Set up automated emails that take just minutes to upsell and re-engage customers to increase sales and increase customer engagement.

All features

Order Management and Processing

Order Management

Manage orders with filters, sort, search, tags, and add notes. Track shipments, making it easy to track delayed or unsuccessful deliveries.

Intelligent order routing

Use different criteria to prioritize and allocate orders to the most appropriate locations with order routing, whether you fulfill orders from your own location, use a 3PL, or both.

Order Index

See all your orders in one place. Organize orders by criteria that help you manage and ship faster, such as destination and shipping method, fulfillment status, product SKUs, and more.

Automated order management

Save time and reduce errors by automating and streamlining your order fulfillment process with Shopify Flow , an automation workflow tool.

Managing multiple orders at once

Use multiple actions at once to manage orders, request fulfillment, or cancel multiple orders at once.

Custom saved view

Filter, sort, and select relevant columns for your order index to suit your business. Save your preferred views so they're available the next time you access your orders.

Order Editing

Easily manage your customer experience and reduce order fulfillment errors with the ability to edit orders before they ship.

Unpaid orders

Create purchase orders and invoices from anywhere, email them to customers and pay online or pay when you receive your items.

Manage Subscriptions

Manage your subscription business with an app built for Shopify.

Order Analysis

Use the Orders page to gather real-time insights. Track the number of orders that have been placed, opened, fulfilled, shipped, and returned.

Order Notification

Show customers real-time order information. Send customers automatic order updates via the Shop app or via email with branded order alert emails.

Separate and merge

Use the Split & Merge feature to manage partially fulfilled orders, manage products across multiple locations, and split large orders into multiple shipments.

Marketplace Connect

Easily connect, manage, and process orders across Amazon, Walmart, eBay, and Etsy. Expand your reach and drive sales with a single app that synchronizes your product listings, orders, inventory, and performance metrics.

Inventory Management

Inventory Tracking

Accurately track and manage all available, available, reserved, unavailable and incoming stock in one place.

Multi-Location Inventory

Efficiently allocate inventory across up to 1,000 warehouses, fulfillment centers, and stores.

Purchase Order

Track incoming inventory, gain insights into your spend, and make better ordering decisions by creating purchase orders for your suppliers.

Transfer

Move inventory between warehouses and sales locations

Automated inventory management

Use Shopify Flow to automate inventory management. Hide products on your website when they’re out of stock, get alerts when stock is low, and more.

Multiple inventory editing programs simultaneously

Edit, customize, and manage inventory for multiple items in multiple inventory locations simultaneously using Bulk Edit.

Reason for adjustment

Set a Reconciliation Reason to track changes in your inventory. Specify a reason like “Damaged” or “Returned” to identify items that could not be sold.

Inventory Report

Report inventory quantities and understand your inventory.

Shopify App

Use the built-in barcode scanner to track and count, receive transfers from suppliers and locations, and manage your inventory on your mobile device.

Unavailable inventory

Easily mark inventory as unavailable and categorize it as damaged, under quality control, held as spare, or for other specified reasons.

Returns and Refunds

Self-service returns

Let customers initiate returns from your online store, where you can view information about the items being returned.

Return Policy

Set custom return periods, restocking fees, and exceptions based on product type and clearance sales with Return Rules to avoid ineligible returns.

Return Policy

Create a flexible return policy that is clearly displayed at the end of checkout to limit unnecessary returns and refunds.

Returns Management

Easily create returns, track shipments, return items to stock, manage return fees, and send customer notifications automatically.

Product exchange

Create, track, and manage product exchanges for every Shopify order across your product catalog.

Refund

Issue partial or full refunds for canceled or returned orders.

Return status

Track your return status and view pending and completed returns directly in the Orders tab.

Return Report

Use reports to understand which products sell best and which are returned most frequently.

Sell ​​more products with these additional tools

Explore other Shopify solutions to grow your business.

An image showing a computer screen displaying a world map with graphs, likely representing financial data or tracking. The screen also shows real-time graphs with percentage changes, possibly representing global financial trends or tracking systems.

Analysis and reporting

Grow your business faster with built-in analytics and reporting.

A creative arrangement of icons and symbols, including boxes, trucks, and shipping labels, these elements are combined to create a unique and interesting mosaic-like display. The truck is positioned on the left side of the image, and the box, which appears to be the largest element in the image, takes up most of the space. The design shows the use of everyday objects in an imaginative and unconventional way, creating an eye-catching scene.

B2B on Shopify

Sell ​​wholesale and DTC products from one platform, or even a single store.